Point of delivery
Flexipod
Our Flexipod system is an essential piece of technology that enables us to maintain complete transparency and traceability throughout the delivery process. Specifically, it allows us to monitor deliveries in real-time, providing live tracking of our drivers' locations on a map, a feature that is beneficial not only for us, but also for our customers, who can receive live updates as needed.
At the point of delivery, our drivers use the Flexipod system to upload photographic proofs of delivery and update the delivery status in case of any discrepancies with the order – meaning that invoices are raised accurately based on the actual items delivered, rather than what was ordered. The Flexipod system also empowers our drivers to immediately report any issue, enabling our customer service team to address them promptly.
Priority support
While our meticulously optimised operations minimise the likelihood of failures, our customer service team has implemented a robust system to ensure swift resolution in any eventuality. This system is fully traceable, allowing us to accurately pinpoint issues, impacted deliveries, and customers involved. This facilitates efficient credit issuance, rapid re-pick for overnight delivery, or direct courier shipment as necessary, providing peace of mind for our customers.
Streamlined integration
EDI & Website
Through both the EDI system integrated with their own procurement platform and our website, customers have real-time access to comprehensive information about their accounts. This includes visibility into all invoices and credits. On our website, they have complete control over the accessibility of their information, allowing them to tailor access permissions as needed. This bespoke approach ensures a fully customisable customer experience, catering to the diverse needs of our clients, ranging from small independent restaurants to large-scale retail operations.
Credit facilities
Simple account opening
Opening a new account with Enotria&Coe is a seamless and hassle-free experience. The entire process is conducted electronically, which ensures traceability and eliminates delays associated with traditional paper-based systems. Once customers electronically sign the necessary documents, we promptly process the request and confirm it. Following confirmation, customers receive notifications detailing all the specifics of their account, including delivery days, ordering instructions, and terms.
Monthly statements
To assist customers in monitoring their activities with us, we send out monthly statements on the afternoon of the first working day of each month. Customers have the flexibility to customise their statement delivery preferences, choosing to receive them on multiple email addresses if desired, and they can opt for separate contacts for invoices and credits. Furthermore, statements, invoices, and credits are readily accessible for customers through their personal accounts on our website. This online platform provides convenient access to their transaction history, allowing them to stay informed and manage their accounts efficiently.
Named contact
Upon opening an account, Enotria&Coe assigns each customer a dedicated Credit Controller, who serves as the main point of contact for all credit-related requests, and whose goal is to process any inquiries within 24 hours. In addition, all members in our Credit Control team have access to the designated email address creditcontrol@enotriacoe.com. This centralised email account is monitored regularly to ensure that all customer requests are promptly addressed and efficiently resolved.