Infrastructure
Documented systems
At Enotria&Coe, we meticulously document all systems handling customer data and processes for utmost security and reliability. To minimise risks, we reduce reliance on single individuals by ensuring that multiple people within the organisation are well-versed in the workings of our system. Embracing a continuous improvement approach, we also refine processes systematically, preventing redundant efforts and ensuring a consistently secure and efficient infrastructure.
Multi-level protection
We prioritise the protection of our customers’ information, at every level. To achieve the highest level of security within our organisation, we adopt a multi-layered defence strategy for our IT systems. Our protection includes robust firewalls, advanced data protection solutions, and intruder detection measures. Critical information is secured within a private network, fortified by multiple layers of authentication. Access to all systems is strictly limited to individuals with authorised needs, reinforcing our commitment to safeguarding our customers’ data and working within a secure operational environment.
Detection
We adopt a proactive approach to tackling potential threats. This involves maintaining an ongoing intruder detection programme. Regular scans of our systems, both internal and external, identify vulnerabilities and ensure robust security. Our commitment extends to round-the-clock 24/7 uptime and availability monitoring for all systems. With vigilant surveillance, we prioritise the detection of any anomalies or potential risks, guaranteeing the continuous resilience of our operations.
Planned responses
Security response plan
We take pride in our comprehensive security response plan designed to counteract multiple levels of cyber threats. Our strategy includes a documented out-of-hours contact process for all team members, a proactive approach that allows us to respond to any incident swiftly and effectively, safeguarding the integrity of our systems and securing our customers’ data.
Business continuity
In addition to our robust security measures, we rely on a resilient business continuity plan. It involves comprehensive fallback measures designed to address emergencies or system disruptions. By adopting this strategic approach, we guarantee uninterrupted service to our customers in any eventuality. Our commitment to prioritising continuity in challenging circumstances ensures a seamless experience for our customers, preserving their access to our services without compromise.