Enotria&Coe offers independent wine merchants a digitally advanced, comprehensive, and efficient fulfilment service that provides an effortless, cost-effective, and profitable avenue for managing logistics and a seamless customer experience. Tailored to accommodate businesses who sourced from us a substantial amount of their inventory, this service is equally ideal for new clients and emerging merchants entering the market. We take care of all the intricate details and eliminate the hassle, so that customers can focus on growing their business.
B2C excellence
Picking and packing
Our fulfilment service customers benefit from our dedicated direct-to-consumer picking and packing personnel, a team that is well-versed in the diverse needs and presentation requirements of multiple brands, and that can guarantee each order is handled with precision. To safeguard the integrity of customers’ products during transit, our fulfilment orders are packed using high-spec pulp-based packaging known for its exceptionally low rate of breakages. Additionally, the packaging can be brand-customised, offering a personalised touch to enhance the overall customer experience.
Despatch
Our fulfilment orders are dispatched with precision, departing on day one to reach our customers by day three, thanks to our reliable courier partners, DPD. Renowned as one of the finest consumer-facing fulfilment services, DPD ensures prompt delivery and provides customers with real-time tracking capabilities.
Customer service
While we entrust DPD for fulfilled deliveries, we maintain an internal, dedicated Customer Services team exclusively for our clients’ customers. This adept team manages customer service with a deep understanding of public interactions, as it is also responsible for our own consumer-facing operations.
Technical excellence
Orders integration
We offer out-of-the-box, hassle-free integration services on Shopify, WeCommerce, and BigCommerce. Orders from our fulfilling service clients’ customers effortlessly flow straight to us, providing a streamlined and error-free operational experience from online purchase placement to delivery.
Order tracking
Once the order has been received, we keep customers informed by notifying them upon dispatch and providing real-time tracking updates. Our seamless integration with DPD ensures a smooth experience, and customers can easily monitor their orders through the DPD app.
Inventory integration
The accuracy of fulfilment service clients’ websites is maintained thanks to our inventory integration. Enotria&Coe’s centralised inventory management system ensures real-time stock updates, refreshed hourly. This spares clients the headache of overselling and the inconvenience of out-of-stock scenarios lingering on the website, as customers can trust that the displayed stock positions are always up-to-date.
Simplifying your business
Cashflow
By removing the need for stock ownership, our fulfilment service revolutionises our clients’ cash flow dynamics. There are no costs to them until an order is placed, as they are only billed for the stock they have sold – post-sale. This system is specifically designed to enhance our clients’ cash flow and offer financial flexibility to support the growth of their business.
Space saving
Enotria&Coe's fulfilment service leads to substantial savings in manpower and warehousing expenses. We handle the complexities of stock management, freeing up significant time and resources in our clients’ wine and spirits business operations. Regardless of their business’ physical size, our solution allows their e-customers to explore and enjoy the entire portfolio and extensive stock of Enotria&Coe, optimising space utilisation without compromising on offerings.
A single partner
Our fulfilment service is an optimal solution for pure e-commerce businesses, but it can also be extremely beneficial for enterprises overseeing one or multiple physical outlets, such as restaurants, hotels, or brick-and-mortar shops. Businesses can broaden their offerings by tapping into the potential of e-commerce, while simultaneously reaping the advantages of partnering with a single, trusted, and efficient business ally. With our extensive experience in dealing with a diverse array of channels, we bring valuable insights that can significantly benefit clients looking to diversify their business offerings.