Casual dining expertise
25 years experience
In the dynamic casual dining sector, our reach spans from independent gastropubs to nationwide chains. Coupled with a history spanning over 25 years dedicated to serving these establishments, our extensive reach provides us with a thorough perspective and deep understanding of the unique dynamics and continually shifting demands that define the diverse casual dining environment.
To meet the inherent complexity of this sector and to remain at the forefront of its ever-changing landscape, we provide tailored solutions that align with the specific needs of each client.
Portfolio depth
The bedrock of our success in the casual dining channel lies in the depth and diversity of our portfolio. From widely recognised brands to small-scale farmers producing a limited number of bottles annually, our extensive selection ideally caters to the eclectic requirements of the sector. This inclusive approach ensures that every venue, regardless of size or style, finds the perfect wines and spirits for its list.
Vibrant, accessible wines
Our curated portfolio is a testament to our – and our producers’ – commitment to quality, regardless of price. Enotria&Coe’s portfolio of wines and spirits caters to the varied spectrum of preferences within the casual dining landscape, guaranteeing a premium experience for all patrons, irrespective of their budget. From entry-level options to more premium selections, each of our bottles is crafted by passionate producers committed to delivering exceptional quality across every price point.
Support to suit you
Size and locations of team
Enotria&Coe serves a wide range of clients across the country, from Britain’s leading retailers to casual eateries, and from indie shops to Michelin-starred restaurants. To excel in these endeavours, we rely on a robust and diverse team of professionals with unparalleled experience, knowledge, and passion for our industry. While most of our team members work from our headquarters in London's Park Royal, our buying team often conducts research and cultivates relationships with suppliers in their respective markets, and our sales force team is strategically located within their regions to better serve our clients.
Adjacent to our offices, our primary warehousing hub is staffed by a team of 90 warehouse professionals who work closely with our office-based team. To support our delivery operations, we maintain an extensive fleet distributed across seven regions nationwide. This fleet includes 22 vehicles at Park Royal, 23 in-country vehicles serving our 10 regional hubs, and reserve units for added flexibility. With these substantial and well-coordinated teams in place, Enotria&Coe efficiently handles between 750 and 1,000 orders every day, ensuring each order receives the attention and priority it deserves.
Long-standing relationships
At the heart of our business is a profound love for wine and a genuine appreciation for the individuals behind its creation. That’s why, from our very inception in 1972, we have prioritised cultivating lasting relationships with our suppliers. Not only do we distribute our suppliers’ wines across a diverse range of the UK’s on- and off-trade channels, we act as the eyes and ears of the producer, collaborating with them to ensure their overall success in the market. A large majority of our agencies even benefit from direct brand management from us. This approach allowed us to build an extensive portfolio of exclusive producers, many of which have been with Enotria since the very beginning.
Our relationship-focused ethos remains integral to Enotria&Coe’s operations when exploring new suppliers. Our foremost goal is to collaborate with individuals who resonate with our vision, share our passion, and demonstrate a steadfast commitment to nurturing authentic and lasting relationships.
"Sharing a love for wine and appreciation for those who create it, we prioritise long-lasting relationships with our suppliers and collaborate with them to ensure their success in the market. Our relationship-focused ethos is also integral to our operations when discovering new suppliers. "
Hubs around country to respond on time and in full
Our entire stock is centralised at our bonded warehouse in Park Royal. Deliveries destined for the London area are sent directly from this central hub. For deliveries beyond the London region, goods are trunked overnight from the warehouse to 10 strategically located regional hubs across the country. There, our local regional drivers collect the goods in the morning, ensuring efficient and timely distribution to customers across different regions. This logistics system allows us to optimise delivery routes, minimise transit times, and enhance the overall efficiency of our supply chain. Furthermore, it enables us to extend our services to even the most remote customers, providing genuine national reach. Regardless of their location, all our customers benefit from the familiarity of local drivers, who understand the nuances of each region, and have access to Enotria&Coe’s comprehensive portfolio and stock options.
The Enotria&Coe difference
A world-class portfolio
Enotria&Coe's success is rooted in the richness and variety of its portfolio. Our collection spans from well-known brands to artisanal producers crafting only a limited number of bottles each year. This wide-ranging scope enables us to serve a diverse array of businesses, both large and small, across various sectors including on-trade, off-trade, and online platforms. Our inclusive approach is aptly designed to ensure that every customer, irrespective of their size, values, or business model, can discover the ideal wines and spirits to enhance their offerings. From bustling restaurants to cosy wine bars, and from specialty retailers to emerging online platforms, we have the perfect selection to meet any of our clients’ unique needs and preferences. At Enotria&Coe, we believe that everyone deserves access to exceptional beverages, and our comprehensive portfolio reflects this commitment to diversity and inclusivity.
"Our portfolio are the roots of our success, spanning from well-known brands to artisanal producers crafting only a limited number of bottles each year. This enables us to serve a diverse array of business, giving everyone access to exceptional beverages."
Operational excellence
To unlock the full potential of our exceptionally high-quality and diverse portfolio, we commit to attention to detail and precision at every stage of our operations. Our process begins with a meticulous approach to sourcing sufficient stock of the finest products to meet the needs of our customers. Once sourced, we employ efficient stocking practices in our warehouse to ensure seamless inventory management. By optimising storage and organisation, we can efficiently fulfil orders and avoid delays.
Effective communication is also paramount in our operations. We strive to provide clear and comprehensive information about our products to our customers, ensuring they have all the details they need to make informed decisions. Whether it is through detailed product descriptions, personalised recommendations, or updates on availability, we aim to keep our customers well-informed every step of the way. Finally, we place a strong emphasis on timely and hassle-free delivery. Our logistics team works diligently to ensure orders are dispatched promptly and delivered with the utmost care. By minimising effort for our customers, we enhance their overall experience and satisfaction.
Customer services
At Enotria&Coe, our commitment to exceptional customer service permeates every aspect and department of our business. But when it comes to managing orders and direct engagement, our clients can rely on our efficient, internal customer service team, and never have to navigate through external contacts. Our customer service offers both traditional customer support, assisting with problem-solving and queries, and order management, providing a comprehensive, one-stop shop solution for our clients. Moreover, each member of our customer service team specialises in a specific trade channel, and can therefore address the unique needs and intricacies of each niche.
Our primary goal is to expedite orders and cater to our customers' needs promptly, and with a smile. We are committed to answering all customer calls within 10 seconds, achieving a maximum 2% missed call rate, and ensuring accuracy across all orders, with each one handled by dedicated agents. To offer our clients flexibility, we enable orders through various means. However, we prioritise our newly developed, integrated website system that allows for seamless ordering. By minimising human input, this system reduces the potential for misunderstandings while enhancing the overall customer experience with a personalised touch.
Adding value
In the demanding landscape of the UK drinks industry, we prioritise simplifying our clients' workflows by offering comprehensive assistance across various aspects of their business. What truly sets us apart is our tailored approach to addressing our clients' individual needs, coupled with an array of services that surpass the mere supply of wine and spirits. Indeed, each bottle we offer is infused with more than just liquid; it contains a wealth of additional value meticulously designed to enhance our customers’ businesses. Among these, Enotria&Coe offers wine list consultation, educational support covering wine, spirits, and hospitality training, assistance in organising and executing special events of any scale, and a plethora of market insights, both formal and informal, to help our clients maximise profitability.